CUSTOM DUTIES, IMPORT TAXES & HANDLING CHARGE
You may be subject to customs duties, import taxes, and customs clearance handling charges levied by the destination country.
- The customer or recipient is responsible for paying customs duties, import taxes, and customs clearance handling, etc.
- Customs policies vary widely from country to country, please contact your local customs office for more details.
DELIVERY METHOD
Delivery companies vary depending on the destination countries/regions.
The products will be shipped from Japan by the following delivery services:
- ① EMS (Express Mail Service)
- ② FedEx
- ③ SF Express
Note for all delivery services:
- The delivery date cannot be requested.
- It normally takes around 7 - 14 days for successful delivery. However, the delivery might be delayed due to weather, traffic conditions, or customs clearance.
- Please directly contact the courier company about the delivery status.
- If the address is under to unable delivered area, please follow the courier company guidelines for receiving the parcel.
- Due to the different regulations of delivery companies in different countries, in-person delivery may not be possible in some cases. If you need a face-to-face delivery, please inquire us before ordering.
ABOUT SOFTENING FOAM MASK
Except for Japan, Thailand, and Taiwan, an overseas delivery of Product No.3 Softening Foam Mask is prohibited by aviation regulations due to foam-producing liquefied gas contained.
- To order in Japan, Thailand or Taiwan, please email us at enquiry@domohornwrinkle.com for more details.
- Softening Foam Mask will not be included in 3-day Trial Set for First Time Purchase.
Thank you for your understanding.
SHIPPING FEE
- Shipping fees will vary based on the destination and quantity of products.
*The shipping fee of reward gifts will be held responsible by Domohorn Wrinkle. - Shipping Promotion:
Orders over JPY 20,000, 50% OFF shipping fee
Orders over JPY 30,000, FREE shipping
PAYMENT
We accept credit cards, Unionpay, Alipay, and Paypal.
AlipayHK is not supported.
RETURNS & EXCHANGES
① In the case of damaged or defective items, please email us at enquiry@domohornwrinkle.com within 10 days after the receipt of your products.
- We will cover the postage for exchange products.
② If for personal reasons, please email us at enquiry@domohornwrinkle.com within 8 days after the receipt of your products.
- Unopened items only.
- The customers will be responsible for the return postage.
INFORMATION SECURITY
Domohorn Wrinkle website pays special attention to the security system for you to shop online safely and securely.
WEBSITE GUIDE
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Shopping Procedure
Not sure how to purchase? Here is the guide! -
What are points?
Rewrad points will be gained upon each purchase.
You can redeem points for Point Reward Gifts since second purchase. -
Customer Service
Worrying about skincare or making an order? Our Customer Pleasers are here to serve you by e-mails.
※Phone service is also available upon your request. -
FAQ
Feel free to check the FAQ page.
