CUSTOM DUTIES, IMPORT TAXES & HANDLING CHARGE
Orders may be subject to custom duties, import taxes and custom clearance handling charge levied by the destination country.
- Customers have to bear such custom duties, import taxes and custom clearance handling charge, etc.
- Customs policies vary widely from country to country.
DELIVERY METHOD
According to different countries or regions,
products will be shipped from Japan by using the following delivery services.
- ①Express Mail Service
- ②FedEx
- ③SF Express
Note for all delivery services:
- Delivery date cannot be requested.
- It normally takes around 7 ～ 14 days for successful delivery.
However, delivery might be delayed due to weather, traffic conditions or customs clearance. - If the address is under to unable delivered area,
please follow the delivery company's guidelines for the collection processing. - Please directly contact to delivery company about the delivery status.
ABOUT SOFTENING FOAM MASK
For Product No.3 Softening Foam Mask, overseas (excluding Japan,Thailand and Taiwan) delivery is prohibited by aviation regulations due to foam-producing liquefied gas contained.
- To order in Japan,Thailand or Taiwan, please contact us by email.
- Softening Foam Mask will not be included in 3-day Trial Set for First Time Purchase.
Thank you for understanding.
SHIPPING FEE
- Shipping fee varies based on the destination and quantity of product.
※The shipping fee of reward gifts will be held in responsible by DWrinkle. - Shipping campaign:
Order over JPY 20,000, shipping fee 50% off
Order over JPY 30,000, free shipping
PAYMENT
We accept credit cards, Alipay and Unionpay.
RETURNS & EXCHANGES
①In the case of damaged or defective items, please contact us within 10 days after item arrival.
- We would cover the postage for exchange products.
②For return or exchange for personal reasons, please contact us within 8 days after item arrival.
- Unopened items only.
- Customers have to bear postage.
INFORMATION SECURITY
Domohorn Wrinkle website pays special attention to the security system in order for you to shop online safely and securely.
WEBSITE GUIDE
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Shopping Procedure
Not sure how to purchase? Here is the guide! -
What are points?
Rewrad points will be gained upon each purchase.
You can redeem points for Point Reward Gifts since second purchase. -
Customer Service
Worrying about skincare or making an order? Our Customer Pleasers are here to serve you by e-mails.
※Phone service is also available upon your request. -
FAQ
Feel free to check the FAQ page.
