For new customers

Welcome to Domohorn Wrinkle official global shopping website!
Before you shop, be sure to check out the following.

CUSTOM DUTIES, IMPORT TAXES & HANDLING CHARGE

Orders may be subject to custom duties, import taxes and custom clearance handling charge levied by the destination country.

  • Customers have to bear such custom duties, import taxes and custom clearance handling charge, etc.
  • Customs policies vary widely from country to country.

DELIVERY METHOD

According to different countries or regions,
products will be shipped from Japan by using the following delivery services.

  • ①Express Mail Service
  • ②FedEx
  • ③SF Express

Note for all delivery services:

  • Delivery date cannot be requested.
  • It normally takes around 7 ~ 14 days for successful delivery.
    However, delivery might be delayed due to weather, traffic conditions or customs clearance.
  • If the address is under to unable delivered area,
    please follow the delivery company's guidelines for the collection processing.
  • Please directly contact to delivery company about the delivery status.

ABOUT SOFTENING FOAM MASK

For Product No.3 Softening Foam Mask, overseas (excluding Japan,Thailand and Taiwan) delivery is prohibited by aviation regulations due to foam-producing liquefied gas contained.

  • To order in Japan,Thailand or Taiwan, please contact us by email.
  • Softening Foam Mask will not be included in 3-day Trial Set for First Time Purchase.
    Thank you for understanding.

SHIPPING FEE

Enjoy Free Shipping for order over JPY30,000
  • Shipping fee varies based on the destination and quantity of product.
    ※The shipping fee of reward gifts will be held in responsible by DWrinkle.
  • Shipping campaign:
    Order over JPY 20,000, shipping fee 50% off
    Order over JPY 30,000, free shipping

PAYMENT

We accept credit cards, Alipay and Unionpay.

VISA, MasterCard, JCB, American Express, Diners Club, UnionPay, ALIPAY

RETURNS & EXCHANGES

①In the case of damaged or defective items, please contact us within 10 days after item arrival.

  • We would cover the postage for exchange products.

②For return or exchange for personal reasons, please contact us within 8 days after item arrival.

  • Unopened items only.
  • Customers have to bear postage.

INFORMATION SECURITY

Domohorn Wrinkle website pays special attention to the security system in order for you to shop online safely and securely.

WEBSITE GUIDE

  • Shopping Procedure

    Not sure how to purchase? Here is the guide!
  • What are points?

    Rewrad points will be gained upon each purchase.
    You can redeem points for Point Reward Gifts since second purchase.
  • Customer Service

    Worrying about skincare or making an order? Our Customer Pleasers are here to serve you by e-mails.
    ※Phone service is also available upon your request.
  • FAQ

    Feel free to check the FAQ page.

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