Skin problems

Understanding Skin Issues: What Type of Acne Do You Have? Pimples, Acne, or Whiteheads (Closed Comedones)

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2024.06.25

Understanding Skin Issues: What Type of Acne Do You Have? Pimples, Acne, or Whiteheads (Closed Comedones)

Today, we will introduce how to diagnose and improve one of the most common skin issues. Through online skincare consultations, Pleaser’s role is to recommend the right products for customers' skin concerns. Join us as we explore a customer consultation case with Domohorn Wrinkle’s Pleaser. *The sections related to the customer's personal information and provided photos have been processed and adjusted.

An inquiry that we received from a customer today: Acne broke out after using the product.

I got whiteheads after using the product. Does this mean the product isn't suitable for me? I used it last week, and they appeared immediately. What should I do?

Hello! Thank you for your inquiry regarding your skin problems after using the product.We understand you might feel anxious about your skin right now. To help you resolve this issue and improve your skin as soon as possible, we would like to see your skin condition. Is it convenient to ask a few questions next?

Pleaser
Saishunkan Co. Ltd.

  • When customers experience skin abnormalities, it's common for them to feel anxious or concerned about whether the product is suitable for their skin. Therefore, our first step is to reassure the customer and then proceed to confirm their order history and past skin conditions. Based on this information, we can speculate on the reasons for the skin trouble and help them step by step.

Thank you for your cooperation. In order to give you suitable skin care advice, please share with us some information about your daily skin care. We are sorry that it may take some time, but your cooperation would be appreciated.
Before using Essential 4, did you ever have whiteheads or any redness?Have you experienced similar skin issues in the past? Are you sensitive to specific ingredients? Or have there been any changes in your lifestyle?

Pleaser
Saishunkan Co. Ltd.

I only use face wash. I have sensitive skin, but I haven't experienced anything like this before. Nothing has changed recently. I just used your product.

  • If you don't clean your skin thoroughly, it may cause dirt to mix with old dead skin cells and result in acne. In fact, skincare products themselves do not cause acne, but the remaining residue from skincare products that is not absorbed may combine with old dead skin cells and dirt, leading to acne. Now that we've identified inadequate cleansing as a potential factor, it's important to recognize that there are many possible causes of acne. We'll need to delve deeper into the customer's skin sensitivity history, any reactive ingredients, and their application methods to better understand the situation.

I understood, thank you for sharing. So, are you using Essential 4 both in the morning and evening? Could you also share the amount used and the massage time?

Pleaser
Saishunkan Co. Ltd.

Yes, I use it morning and night. I follow the usage instructions.I don't know how long, probably around 5 to 6 minutes. My whole face feels uncomfortable and sticky after use.

Thank you for sharing detailed information with us. Based on the current situation, we will sort out some skin care suggestions for you.Please stop using the product for the time being and we kindly ask you to wait for our reply.


Based on the situation, whiteheads may have formed due to insufficient product absorption, inadequate cleansing, or your skin not being accustomed to the new skincare product.
Our recommendation:

  • 1) 5 or 6 minutes is not enough for the product to be absorbed, and the sticky feeling you shared also confirms this. If the product is not massaged and absorbed properly, and the products remaining on the skin surface are mixed with old dead skin cells, it will become the cause of whiteheads or acne. Therefore, we recommend that you try massaging for a longer duration to ensure that the skincare is well absorbed before applying the next one.

  • 2) Insufficient cleansing can lead to the accumulation of dead skin cells, making it more likely to cause whiteheads. To remove old dead skin cells, it's recommended to enhance cleansing and consider trying regular exfoliating treatments.

  • 3) To avoid excessive contact with areas other than whiteheads, such as the red areas, we recommend that you avoid using No. 5 Vital White Essence and No. 6 Cream20 on your forehead. Focus on the steps of cleansing and moisturizing until your skin returns to a healthy state.

In addition, we believe that as you make efforts to massage properly, your skin will gradually adapt to the new skincare products, potentially leading to improved results.

Pleaser
Saishunkan Co. Ltd.

ok

Please give our suggestions a try. We believe you'll see improvements on your skin. If you have any questions after trying them, feel free to contact us anytime. Additionally, we would like to follow up regarding your skin condition in around one week, so please rest assured.

Pleaser
Saishunkan Co. Ltd.

This conversation ends here, but we will follow the customer’s skin condition in a week.

The whiteheads have improved after following your suggestions. What should I do next?

You can now use products No. 5 Vital White Essence and No. 6 Cream20. Begin by applying No. 5 first, followed by No. 6 in order.

Pleaser
Saishunkan Co. Ltd.

2 weeks later…

My skin has significantly improved, it feels more hydrated, and my pores have reduced. Thank you for your help.

We're glad to hear that! If you have any further questions or need advice, feel free to contact us anytime. ^ ^

Pleaser
Saishunkan Co. Ltd.

The above examples are daily online skincare consultation cases with our customers.
What do you think about the conversation above?
If you are looking for suitable skincare products or have skin problems that are bothering you, you are welcome to contact us anytime to experience our one-on-one professional online skincare consultation.
We hope to help you create healthy and beautiful skin.