Frequently Asked Questions

About Online Member

What is 2-Step Verification?

Answer

In order to upgrade the safety of our website, from 01 06 2017, the 2-Step Verification will be required when customer login with unknown devices or inactive for more than 2 years. The verification will be only required once.

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What shall I do if I can't login?

Answer

First, please check to see if the information you have entered is correct. Examples of common mistakes

  • ■The customer ID (8 digits) is entered in the "Email address" box.
  • ■The "password" is entered in the "Email address" box.
  • ■The case of letter is not correctly entered.

*The upper and lower case of letter can be switched by entering while pressing the Shift key.

If you have forgotten your password, please contact us from here.

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What shall I do if I forgot the password?

Answer

You will need to reset your password. After entering the necessary information here, the "Notification of your enquiry of ID/password" will be emailed to your registered email address.
Please follow the instructions of the email.

*For the protection of customer information*
The enquiry of password through email is only available to registered email address.
If the email address has been changed or you cannot receive the notification email for any reasons, please contact us from here.

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What shall I do if I want to change the Online Member registered information?

Answer

Please login from here to My Page, then click on the "Edit Registration" or "Change Password" option from the menu on the left.

【Information that can be changed】

  • ・Password
  • ・Name
  • ・Telephone number
  • ・Address
  • ・Spoken language
  • ・Written language
  • ・Skin information

Or please feel free to email us from the "Enquiry/Contact Us" page.

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What shall I do to change password?

Answer

Please login from here to My Page, then click the "Change Password" option from the menu on the left.
Please login from here.

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How to terminate the Online Member membership?

Answer

For the termination of Online Membership, please contact us by the following methods.

Please login from here to My Page, go to "Enquiry/Contact us" page, enter your intention to "terminate Online Membership" and click submit.
A confirmation email will be sent to your registered email address.

<If you have forgotten your ID or password>
Please enter necessary information such as your name and registered telephone number from here, then enter your intention to "terminate Online Membership" and click submit.

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I want to find out my customer ID.

Answer

Your customer ID consists of 8 digits starting with zero '0'.
*Please find the invoice attached to the parcel.
If you cannot find it, kindly CONTACT US through Information & Enquiry.

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Is the credit card information secured?

Answer

We are using the internet security SSL encoding technology for our website, and we are paying the utmost attention.
All communications are encoded and the system secures your purchase information and credit card.

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How do you handle personal information?

Answer

The personal information of our customers will be used only for the purpose of sending promotional campaign notice, regular after-care emails, and order processing.
Customer personal information will not be used for any other purposes, and will not be disclosed, given, or transferred to the third party.
In order to ensure our customers to use Domohorn Wrinkle with a peace of mind, we strictly manage and protect customer personal information.

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Frequently Asked Questions

  • About Products & Ingredients
  • About the Treatment
  • About Order / Payment / Return
  • About SAISHUNKAN
  • About Point Reward Programme
  • About Online Membership

If you still cannot find the answer ...

Contact Us

Please inquire by clicking the below "Contact Us" button.
It might take some time to answer your question in case there are many inquiries at the same time.

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