Frequently Asked Questions

About order/payment/return

How can I place an order?


You can place an order online.

We take order online 24 hours throughout the year.

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Do you deliver for single item purchase?


Yes, we do.
Please feel free to place your order according to your skincare treatment needs.

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How can I make payment?


We accept the following payment methods:

Acceptable types of cards.

◆Credit Card
We accept the following credit cards:
  • MasterCard
  • VISA
  • JCB
  • AMEX
  • Diners Club
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Can I exchange or return the products?


  1. 1) If you wish to return or exchange your purchase due to your personal preference, you may do so by contacting us at within eight days after receiving the items provided that they are unopened. In such cases, you are requested to pay for the return postage.
  2. 2) We accept returning and exchanging of purchased items if you find them soiled or damaged. Please contact us at within ten days after receiving the items. We will replace them with new items at our cost including postage.
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Is there a delivery fee?

Yes, there will be a delivery fee. We try our best to deliver to you in the most reasonable cost. Delivery fee varies depending on the delivery country and area.

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Can I designate a delivery time?

We apologize that we do not provide the specify delivery time service. Thank you for your understanding.

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Can I deliver outside of my home address?

With regards to delivery location, it is possible to deliver elsewhere. Please fill in your house address AND the delivery address.

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Frequently Asked Questions

  • About Products & Ingredients
  • About the Treatment
  • About Order / Payment / Return
  • About Point Reward Programme
  • About Online Membership

If you still cannot find the answer ...

Contact Us

Please inquire by clicking the below "Contact Us" button.
It might take some time to answer your question in case there are many inquiries at the same time.

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